Complaints Procedure

We take complaints seriously. If something has not met your expectations, here is how to raise it and what you can expect from us.

How to make a complaint

If you have a complaint, please contact us with the details. You can do this by:

• Legal Entity Name: International Coaching Institute
• Address: [Address]
• Email: info@internationalcoachinginstitute.org
• Jurisdiction: [Jurisdiction]

What happens next?

Submit your complaint via email to complaints@internationalcoachinginstitute.org with as much detail as possible.

We will acknowledge receipt within 48 hours.

Resolution

We will invite you to a meeting or arrange a phone call to discuss and hopefully resolve your complaint. We will do this within 14 days of sending you the acknowledgement letter.

Within three days of the meeting, we will write to you to confirm what took place and any solutions we have agreed with you.